FAQ

1. How do I place an order?
To place an order, simply browse our selection, add items to your cart, and then proceed to checkout where you will enter your shipping and payment information. If you encounter any issues or have questions during the ordering process, please contact our customer service team at mommakitchen123456@gmail.com.

2. What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment methods. All transactions are secure and encrypted.

3. Do you offer international shipping?
Currently, we only ship within Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Kazakhstan, Korea (South), Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam. We are looking to expand our shipping destinations in the future, so please check back with us.

4. How can I track my order?
Once your order has shipped, you will receive an email with your tracking information. You can use this information to track your order through our website or directly via the shipping provider's website.

5. What is your refund policy?
We accept refunds within 30 days of purchase. Items must be in their original condition and packaging. Some products, such as perishable goods or personalized items, are not eligible for returns. Please refer to our full refund policy  for more details.

6. Can I change or cancel my order after I've placed it?
We offer a [number]-hour window in which you can modify or cancel your order after placement. Please contact us immediately if you need to make a change. After this period, we cannot guarantee changes or cancellations.

7. What should I do if I received a defective or wrong item?
If you receive a defective product or a different item than what you ordered, please contact us immediately at mommakitchen123456@gmail.com. We will work with you to resolve the issue as quickly as possible.

8. Do you offer gift cards?
Yes, we offer gift cards in various denominations. These can be purchased directly from our website and make perfect gifts for friends and family.

9. How do I use a promotional code?
If you have a promotional code, you can enter it at checkout. The discount will be automatically applied to your order total if the code is valid. Some restrictions may apply.

10. How can I contact customer service?
Our customer service team can be reached at mommakitchen123456@gmail.com.